Frequently Asked Questions
Everything you need to know about your electronics shopping experience.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your gadgets sooner.
Do your electronics come with a manufacturer warranty?
Yes, all electronic products sold on Sprig Store include a minimum one-year manufacturer warranty. Specific warranty details can be found on the individual product pages.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are the products on Sprig Store brand new or refurbished?
Unless explicitly labeled as 'Certified Refurbished' in the product title, all items sold on Sprig Store are 100% brand new and factory sealed.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.